By using InboxScore.ai, you agree to these terms. We provide a deliverability monitoring service. You pay us a subscription. We try our best to keep the service running and your data safe. If we break our promises, our liability is capped. If you break the rules (like scanning domains you don't own), we can suspend your account. Disputes are settled under English law.
1. Agreement
These Terms of Service ("Terms") form a binding agreement between you ("you", "your", or "Customer") and Luvia Digital LTD, a company incorporated in England and Wales ("InboxScore", "we", "us", or "our"), which operates the website and service at https://inboxscore.ai (the "Service").
By creating an account, starting a trial, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" refers to that organisation.
2. The Service
InboxScore provides an email deliverability monitoring platform. The Service may include:
- Domain authentication checks (SPF, DKIM, DMARC, BIMI, MTA-STS)
- Mail server and TLS configuration analysis (MX, reverse DNS)
- Domain and IP reputation monitoring, including third-party blacklist (DNSBL) data
- Integrations with Google Postmaster Tools, Microsoft SNDS, and similar provider data sources
- Alerts via email, Slack, or webhook
- Historical analytics and exportable reports
Specific features available to your account depend on your subscription plan and may change over time. We will provide reasonable notice before removing features that are material to your active subscription.
3. Your account
To use most of the Service you must create an account. You agree to:
- Provide accurate, current account information
- Keep your login credentials confidential
- Notify us promptly of any unauthorised use of your account
- Be responsible for all activity occurring under your account
You must be at least 18 years old to create an account. The Service is not intended for personal consumer use; it is offered to businesses and individuals managing email sending domains.
4. Subscription, billing, and refunds
4.1 Free trial
New accounts may include a 14-day free trial of our Pro plan ("Trial"). No payment method is required to start a Trial. At the end of the Trial, your account will downgrade to a limited "Stub" state unless you have added a payment method and activated a paid subscription.
4.2 Pro subscription
Our paid plan ("Pro") is offered at the following list prices:
- Monthly: US$49.00 per month, billed monthly in advance
- Yearly: US$470.00 per year, billed annually in advance (approximately 20% off the monthly rate)
All prices are in US Dollars (USD) and are exclusive of VAT, GST, or other applicable taxes, which we (or our payment processor) will calculate and add at checkout based on your billing location.
4.3 Payment processing
Payments are processed by Stripe Payments Europe Limited on our behalf. By providing a payment method, you authorise us to charge the recurring subscription fees to that method. We do not store your full card number — only Stripe does. You authorise Stripe to charge applicable taxes.
4.4 Renewals and cancellation
Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time via the in-app billing portal. Cancellations take effect at the end of the current billing period — you retain Pro access until then, then your account transitions to the Stub state.
4.5 Refunds
Subject to applicable law, all subscription fees are non-refundable once charged, except as follows:
- First invoice refund: If you cancel within 14 days of your first paid invoice and contact us, we will refund that first invoice in full.
- EU/UK consumer right of withdrawal: Where applicable consumer law grants a 14-day right of withdrawal, we honour it for new subscriptions. By starting to use the paid Service within the withdrawal period, you may waive this right per applicable law.
- Service failure: If a material defect in the Service prevents you from using it for an extended period and we cannot remedy it, we will provide a pro-rata refund for the affected period.
4.6 Price changes
We may change subscription prices. Changes apply to renewals only — your current billing period is unaffected. We will give at least 30 days' notice of any price increase by email.
4.7 Failed payments
If a payment fails, we will retry it per our payment processor's standard schedule. If all retries fail, your subscription will be suspended and your account moved to the Stub state.
5. Acceptable use
You agree NOT to:
- Scan or monitor domains you do not own or have permission to scan. The Service is intended for monitoring your own sending domains and infrastructure
- Use the Service to send spam, phishing, fraudulent, or otherwise unlawful email
- Interfere with or attempt to overload our infrastructure (denial-of-service, scraping at unreasonable rates, exploiting vulnerabilities)
- Reverse-engineer, decompile, or attempt to extract the source code of the Service
- Resell, sublicense, or white-label the Service without our written permission
- Use the Service to violate any applicable law or regulation, including data protection, anti-spam, or sanctions laws
- Use the Service in any way that could damage our reputation or the reputation of our other customers
We reserve the right to suspend or terminate accounts that violate this section, without notice if necessary to protect the Service or other users.
6. Intellectual property
6.1 Our IP
The Service, including all software, design, branding, content, and documentation, is the property of Luvia Digital LTD and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription, subject to these Terms.
6.2 Your data
You retain all rights to the data you submit to the Service (including the list of domains you monitor and any custom configurations). You grant us a limited licence to process this data solely to provide the Service to you. We will never sell or share your account data with third parties for marketing purposes. See our Privacy Policy for details.
6.3 Feedback
If you send us suggestions, ideas, or feedback, you grant us a perpetual, royalty-free, worldwide licence to use that feedback to improve the Service, without obligation to you.
7. Third-party services and data
The Service uses third-party data sources (including HetrixTools blacklist data, Google Postmaster Tools, Microsoft SNDS, Google Safe Browsing) and infrastructure (Stripe, Supabase, Render, Resend, and others listed in our Privacy Policy). We do not control these third parties and are not responsible for their availability, accuracy, or actions. Use of third-party data is subject to those parties' own terms.
8. Service availability
We aim for high availability but do not guarantee uninterrupted Service. The Service is provided "as is" and "as available". We may schedule maintenance windows and will give reasonable notice for non-emergency maintenance. We are not liable for downtime caused by third-party providers, network issues, force majeure, or events outside our reasonable control.
9. Warranties and disclaimers
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of data.
The Service surfaces information about your email infrastructure but is not a substitute for direct technical, legal, or compliance advice. We do not guarantee that following our recommendations will improve your deliverability, prevent blacklisting, or guarantee inbox placement.
10. Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, lost revenue, lost data, or business interruption), even if advised of the possibility
- Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim, or US$100, whichever is greater
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
11. Indemnification
You agree to indemnify, defend, and hold harmless Luvia Digital LTD and its officers, directors, employees, and agents from any claims, losses, damages, or expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) your misuse of the Service; or (d) any content or data you submit to the Service.
12. Termination
12.1 By you
You may stop using the Service and cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
12.2 By us
We may suspend or terminate your account if you breach these Terms, if your payment fails repeatedly, if your use puts the Service or other users at risk, or if required by law. Where reasonable, we will give you notice and an opportunity to remedy.
12.3 Effect of termination
On termination, your right to use the Service ends. We may delete or anonymise your account data after a reasonable retention period (see Privacy Policy). Provisions that by their nature should survive termination (including IP, liability, indemnity, governing law) will survive.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email and post the updated Terms at /terms with a new "Last updated" date. Continued use of the Service after changes take effect means you accept the updated Terms. If you do not accept, you may cancel your subscription before the effective date.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where mandatory consumer-protection laws of your country of residence apply.
15. Miscellaneous
- Entire agreement: These Terms (together with the Privacy Policy and any order forms) form the entire agreement between you and us regarding the Service
- Severability: If any provision is held unenforceable, the remaining provisions remain in effect
- No waiver: Our failure to enforce any provision is not a waiver of our right to do so later
- Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets
- Notices: We will give notices via email to your account email address. You may send notices to us at the address below
16. Contact us
Questions about these Terms can be sent to:
Luvia Digital LTD
Email: hello@inboxscore.ai
Registered in England and Wales